Help category
Family Portal
Give a family member a private link and PIN, send messages and photos, and show a moment to the resident.
- Family member Add Family Portal to your phone How to add the private Family Portal shortcut to a phone or tablet. Installing it does not keep you signed in.
- Family manager Grant Family access and PINs How the home adds a Family resident, authorises a relative, and issues a personal link and six-digit PIN.
- Family member Open Family Portal with your link and PIN How an authorised relative opens their personal Family Portal link and enters their six-digit PIN.
- Family member Send a message or photos to the home How a family member sends a short message and up to five photos, then checks Updates.
- Family manager Show a family moment to the resident How assigned staff record that a family message or photo was shown to the resident.
- Family member Use the Family Circle How an optional Family Circle lets joined relatives of one resident share a moment with each other.
- Family member What Family Portal is and who can use it Family Portal is a private space for authorised relatives. It is not Clinical and it is not the Employee Portal.
Still need help?
Contact ÁitFoirne support and tell us what you are trying to do. We will point you to the right guide or walk through it with you.