Authorised family members
Open your own personal link, enter your PIN, then send a message or photos for that resident only.
Family Portal for Irish nursing homes
A private way for family to stay in touch
Family Portal is a private space for one nursing home and the relatives that home has authorised. Each person receives their own link and a six-digit PIN. It is not Clinical, and it is not the Employee Portal.
Who it is for
Three different doors
A job title does not open Family Portal. Each person uses the door that belongs to them.
Directors and administrators
Open Family Portal from ÁitFoirne, add the resident, authorise a relative, and issue the link and PIN.
Family Coordinator or Presenter
Assigned staff can show a family moment to the resident, and a Coordinator can post a care-home update for that person.
Product tour
See how Family Portal works
Real product screens from the ÁitFoirne demonstration home. Screens shown with fictional demonstration data.
1. The home sets up Family Portal
A manager opens Family Portal from ÁitFoirne, adds a Family resident, and names each relative. This is a Family profile, not the Clinical file.
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Family overview The home sees new moments, residents that still need setup, and recent Family activity in one place. -
Family residents Each Family resident is a separate record. Room and name help the home identify the person. They are not Clinical notes. -
Resident story About me, life and work, hobbies and favourite things stay with the Family profile. Do not write diagnoses here.
2. Authorise a relative and issue a PIN
A relationship label such as son is only a description. Access is a separate yes. The six-digit Family PIN is shown once, then the relative opens their own personal link.
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Record authorisation The home records why this person may receive Family access, then activates it. -
Issue the personal link and PIN Eligible relatives can receive a personal link and a six-digit Family PIN. The PIN is not the Time Clock PIN. -
Confirm before the PIN is shown The home confirms issue or rotate. The new PIN is shown once and the old link stops working if access was rotated. -
Open Family Portal with the PIN The relative opens their own link and enters the six-digit PIN. Installing the shortcut does not skip this step.
3. Messages, photos and showing a moment
The home can post a resident-specific update. A family member can send a message and up to five photos. Staff can then show that moment to the resident.
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Care-home update A Coordinator or manager writes an update for one resident. It is not a message to every family in the building. -
Resident wall The wall holds care-home updates and family moments. Shared with the resident means it was presented, not that the person understood it. -
Family Gallery Authorised photographs stay in a private gallery. This is not a public album. -
Family Activity The home sees new moments in-app. Family Portal does not send email, text messages or phone alerts. -
Help & Guide Signed-in managers can open Help & Guide beside the Family pages they are using.
From the home to the family
How a family member gets in
The home sets up access first. The relative then uses only their own link and PIN.
Office
Add the Family resident
This is a Family record. It is not the Clinical file and it does not copy medical notes.
Office
Name the relative and authorise them
A relationship label such as son or daughter is only a description. Access is a separate yes.
Office
Issue the personal link and PIN
The six-digit PIN is shown once. Give it privately to that person. Never put it on a notice board.
Family member
Open the link and enter the PIN
This is not an App Store app. It is a private web page. Installing it on the phone does not skip the PIN.
Family member
Send a message or photos
Up to five photos can go with a message. Another relative of the same resident does not see this private post unless Family Circle is used and both people have joined.
Home
See it in Family Activity
The home sees an in-app update. Family Portal does not send an email, text message or phone alert.
Staff
Show the moment to the resident
Staff can record Shared with the resident. That means it was presented. It does not mean the resident read, understood or enjoyed it.
Inside Family Portal
18 Family Portal areas in one place
The family member sees a simple private wall. The home sees the residents, connections, activity and staff tools that keep that wall safe.
For the family member
Personal link
Each authorised relative receives their own private Family Portal link. It is not a shared family login.
Six-digit Family PIN
The PIN is separate from the Time Clock PIN and from any ÁitFoirne staff password.
Messages
Send a short message to the home about that resident.
Photos
Send up to five photos with a message. Photos stay private to that connection.
Updates
See in-app updates such as We received your message, or Shared with the resident.
Your family moments
A private gallery of photographs from this connection only.
Install Family Portal
Add the private portal to a phone or tablet. Installing it does not keep anyone signed in.
Lock
Leave the session so the next person must enter their own PIN.
For the nursing home
Family residents
A Family resident record is separate from the Clinical file. It holds the story the family may see, not diagnoses or care plans.
Connections
Name each relative and keep a descriptive relationship. The label does not grant access by itself.
Authorisation
Access is an explicit record. A son or daughter label is not enough on its own.
Credentials
Issue, rotate or revoke the personal link and PIN. The PIN is shown once.
Care-home posts
The home can post a resident-specific update. It is not a broadcast to every family in the building.
Show to resident
Staff can record that a moment was shown to the resident. That does not mean the resident read or understood it.
Family Activity
An in-app inbox for the home. Family Portal does not send email, text messages or phone alerts.
Family Circle
An optional, consent-based circle among relatives of one resident. It is off until the home enables it.
Staff access
A Family Coordinator or Family Presenter is assigned explicitly. A job title does not open Family Portal.
Help & Guide
In-app guidance for authorised managers beside the Family pages they are using.
Clear limits
What Family Portal does not do
Families should know the boundary before they start. This keeps resident information in the right place.
- It does not show Clinical notes, assessments, care plans, medicines or diagnoses.
- It does not send email, text messages or phone alerts. Updates stay inside Family Portal.
- It is not watched for emergencies. If someone is unwell, telephone the home.
- It is not a public social network. There are no likes, public comments or public sharing links.
Need the button-by-button steps? Open Family Portal help or see Clinical if you meant resident care records.
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